Welcome to mnonp.com! We are committed to providing Australian customers with quality tools and an excellent shopping experience. To eliminate your worries, we have formulated the following clear and convenient return and exchange policy.
1. Applicable conditions for return and exchange
Time limit: You can apply for return and exchange within 30 days from the date you receive the product.
Product requirements: The returned product must be kept brand new, not affecting the secondary sale, and the accessories, gifts, original packaging and labels must be intact.
2. Shipping policy
Free policy: The entire store supports free return and exchange services within 30 days, and you do not need to bear the shipping costs incurred by return and exchange. This means that no matter what the reason, if you are not satisfied with the tools you purchased, you can easily initiate the return and exchange process.
3. Return and exchange process
Initiate an application: You can initiate a return and exchange application in the following three ways:
Online customer service: Click the website customer service icon and explain your needs to the 24-hour online customer service, and the customer service will assist you throughout the process.
Send email: Send the order number, product name, reason for return and exchange, etc. to service@mnonp.com. Our after-sales team will contact you as soon as possible within working hours after receiving the email.
Phone communication: Call the legal representative Mr. Qin Lifeng's mobile phone number 17737349227 directly to communicate your return and exchange intention.
Return and delivery: After the application is approved, please send the product to the following address: Room 118, No. 227, Chang'an Bubugao Road, Chang'an Town, Dongguan City, Guangdong Province. Please ensure that the product is well packaged to avoid damage during transportation.
IV. Special reminder
If the product is damaged due to improper personal use, you may not be able to enjoy the free return and exchange service.
If there is no quality problem with customized products, return and exchange are not supported in principle.
If you have any questions during the return and exchange process, please contact us at any time through the above methods. Dongguan Huihemei Electronics Co., Ltd. will serve you wholeheartedly!
