Welcome to mnonp.com! Dongguan Huihemei Electronics Co., Ltd. is committed to providing you with efficient, reliable and convenient logistics services. Below are the details of our logistics policy. Please read carefully so that you can clearly understand the logistics and delivery information during the shopping process.
1. Logistics partners
To ensure the timely and safe delivery of goods, mnonp.com cooperates with well-known local and international logistics carriers in Australia. With their professional delivery network and high-quality services, you can shop with peace of mind.
2. Shipping policy
To reduce your shopping costs, all products in the store enjoy free shipping services. Whether you buy one item or purchase in bulk, you don’t need to pay additional logistics fees, and you can choose your favorite tools.
3. Delivery time
Within Australia: Under normal circumstances, we will ship within 14 working days after the order is confirmed. After shipment, standard delivery service is expected to be delivered in 3-7 working days; if you choose expedited delivery, it can be delivered within 1-3 working days. However, the delivery time may be delayed due to holidays, remote areas or force majeure.
Special Note: In case of extreme weather, peak logistics period and other special circumstances, the delivery time may be extended, please be patient. We will continue to pay attention to the progress of order delivery and notify you in time by email or SMS.
IV. Logistics Information Tracking
In order to facilitate you to grasp the transportation status of the goods in real time, after successfully placing an order, you will receive an order confirmation email containing the logistics order number. You can log in to the "My Order" page of mnonp.com, or visit the official website of the logistics carrier, enter the logistics order number, and check the delivery progress of the goods.
V. Goods Delivery
Delivery Confirmation: When the goods are delivered, the delivery staff will ask you to sign for them. Please be sure to check whether the packaging of the goods is intact, the quantity and quality of the goods are correct before signing for them. If you find any problems, you can communicate with the delivery staff on the spot and contact our customer service in time.
Collection Instructions: If you cannot sign for the goods in person, you can authorize someone else to sign for you. Signing for others is equivalent to signing for you in person. Please inform the collection agent in advance of the precautions for checking the goods.
VI. Return and Exchange Logistics Processing
Free Return and Exchange: If you are not satisfied with the purchased goods, you can apply for free return and exchange within 30 days from the date of receipt of the goods. You only need to send the goods back to the return address: Room 118, No. 227, Chang'an Bubugao Road, Chang'an Town, Dongguan City, Guangdong Province, and you do not need to bear the logistics costs of return and exchange.
Assistance: During the return and exchange process, if you encounter logistics problems, you can contact us at any time through the following methods:
Online customer service: Click the website customer service icon to communicate with the 24-hour online customer service. The customer service staff will provide you with professional logistics guidance and assistance.
Send email: Send the order number, logistics problem details and other information to service@mnonp.com, and indicate "Logistics after-sales problem feedback" in the email title. Our after-sales team will handle it as soon as possible after receiving the email and give you a reply.
Phone communication: Call the legal representative Mr. Qin Lifeng's mobile number 17737349227 to directly communicate and solve logistics problems.
VII. Policy Updates
Dongguan Huihemei Electronics Co., Ltd. may adjust its logistics policies in a timely manner according to changes in the logistics industry and business development needs. The new policy will be announced on the mnonp.com website. Please pay attention regularly to obtain the latest logistics information.
If you have any questions about this logistics policy or encounter problems during the logistics distribution process, please contact us at any time through the above methods. We will serve you wholeheartedly!
